At Briarwood we are happy to
exchange any footwear that has not been worn and is still in
purchase condition. The return must be made within seven days of
purchasing, and accompanied by the original purchase receipt
With regrets Briarwood cannot
accept goods that have:
- Been worn
Note: All care products
are unable to be returned.
For purchases made in New
Zealand from our online store, returns cannot be taken to physical
stores. All returns must be dealt with by the store of
We regret to also note that we
cannot offer exchanges on international orders, but will
happily refund the full purchase amount via the original payment
method (Subject to our returns conditions). .
All online refunds should be
sent to the address below, including the original receipt and a
statement outlining reasons for return. Excluding delivery costs,
all refunds will be credited via the original payment method minus
all delivery costs.
All postage costs are the
When sending please include,
your name, order number, contact phone number and your
8 Crummer Road
carefully when purchasing sale items, as no refunds will be made on
sale goods. We are happy to exchange sale items or offer a
For all queries and questions,
please email us at email@example.com
$25 per pair of shoes/bags
$40 per pair of boots
Europe, USA, Canada)
$45 per pair of
$65 per pair of
Note: Prices shown in New Zealand
For other locations please Contact Us for
Please allow 7-10 working days for
shipments within New Zealand.
Our estimated delivery time for
international shipments is 7-14 working days.
Note: On all packages a
signature is required for security purposes. Thus it is advised
this is taken into account of this when choosing your delivery
address. PO Box delivery only available for NZ customers and not
for international customers.
It is vital that you complete
your details fully. This will ensure accurate sending and tracking
of your purchases.
Note: We currently only ship
to the countries above.
In all other countries
excluding New Zealand and Australia, the shipping charge is
not inclusive of any possible taxes and duties that the country of
original purchase may apply. The customer must take full
responsibility for any of these customs duties, foreign taxes or
other fees that may be imposed. .
If buying for a gift overseas
please note that to comply with New Zealand export regulations, the
exact value of all items ordered is required to be declared and
marked as dutiable "merchandise".
We are also prohibited by law
from placing any markings of 'gift' anywhere on the packages, even
if the order is intended as a gift.
If you need any further
information please call your local customs office to clarify