RETURNS POLICY

At Briarwood we are happy to exchange any footwear that has not been worn and is still in purchase condition. The return must be made within seven days of purchasing, and accompanied by the original purchase receipt .

With regrets Briarwood cannot accept goods that have:
- Been worn
- Damaged

 Note: All care products are unable to be returned.

For purchases made in New Zealand from our online store, returns cannot be taken to physical stores. All returns must be dealt with by the store of purchase.

We regret to also note that we cannot offer exchanges on international  orders, but will happily refund the full purchase amount via the original payment method (Subject to our returns conditions). .

All online refunds should be sent to the address below, including the original receipt and a statement outlining reasons for return. Excluding delivery costs, all refunds will be credited via the original payment method minus all delivery costs.

All postage costs are the customers responsibility.

When sending please include, your name, order number, contact phone number and your instructions.

Briarwood - Website 
8 Crummer Road
Grey Lynn
Auckland
New Zealand

Please choose carefully when purchasing sale items, as no refunds will be made on sale goods.  We are happy to exchange sale items or offer a credit note.

For all queries and questions, please email us at info@briarwood.co.nz

 

SHIPPING CHARGES

New Zealand
Shipping Included

Australia
$25 per pair of shoes/bags
$40 per pair of boots
$15 Accessories 

International (UK, Europe, USA, Canada)
$45 per pair of shoes/bag
$65 per pair of boots
$15 Accessories 

Note: Prices shown in New Zealand Dollars

For other locations please Contact Us for shipping details

Please allow  7-10 working days for shipments within New Zealand.

Our estimated delivery time for  international shipments is 7-14 working days.

Note: On all packages a signature is required for security purposes. Thus it is advised this is taken into account of this when choosing your delivery address. PO Box delivery only available for NZ customers and not for international customers.

It is vital that you complete your details fully. This will ensure accurate sending and tracking of your purchases.

Note: We currently only ship to the countries above.

In all other countries excluding New Zealand and Australia,  the shipping charge is not inclusive of any possible taxes and duties that the country of original purchase may apply. The customer must take full responsibility for any of these customs duties, foreign taxes or other fees that may be imposed. .

If buying for a gift overseas please note that to comply with New Zealand export regulations, the exact value of all items ordered is required to be declared and marked as dutiable "merchandise".

We are also prohibited by law from placing any markings of 'gift' anywhere on the packages, even if the order is intended as a gift.

If you need any further information please call your local customs office to clarify further details.